Job Purpose: To provide effective support and development for all TD SYNNEX Core Business Systems, demonstrating excellent communication and complex problem solving skills in a highly pressured Support Team.
Responsibilities: - Provide quick and effective day to day support for all Core Business Systems ensuring ownership through to resolution;
- Assist in the development and implementation of system enhancements via regular application upgrades or specific projects identified by the business leads;
- Key player in the On/Off Boarding Process for the country, insuring alignment to the SOX Compliances;
- Develop local scripts via our ERP2 System, assisting the Business in reducing workload and improving work efficiency;
- Delivery of high quality training to TD SYNNEX on all Core Business System including Sales and SOE academy, Sap and Horizon Induction, plus 1-2-1 sessions, all to be delivered via WebEx, face to face or classroom style;
- Ensure all documentation for Business Services is reviewed and kept up to date to reflect current processes;
- Support Customer Integration testing, implementation and post go-live support and issue resolution;
- Customer Support on Technical Queries with our InTouch Systems and it’s dependencies;
- Primary contact for the countries Request Manager Tool, including development, enhancements and day to day support for all country sites.
Knowledge Skills and Experience: - An enthusiastic team player with a strong drive to create a positive work environment;
- Strong internal and external customer service focus;
- Excellent organisational, communication, and interpersonal skills;
- Sound analytical and problem solving skills;
- Ability to influence, coach, and partner at all levels of the organisation to achieve results;
- Good understanding of TD SYNNEX and the Business Model;
- Good Administrative and Time Keeping Skills;
- Self-Motivator who can work effective under pressure;
- Knowledge of the following systems is desirable; SAP R/3, Business Warehouse (BW), ERP2, Compass (CRM), Request Manager, Horizon, InTouch, XML and QMT - Although training where required will be given;
- Educated to a university level or 2 years relevant experience in a Business Support Style Role.
Key SkillsAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
