Summary
The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally. The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense. The Regional Collections Specialist will analyze and monitor the assigned portfolio and protect Ryder's financial interests through the decision to cease providing services, forbidding rental services, terminating fueling services, legally defaulting delinquent customers and asserting terms enforcement. The Regional Collections Associate will work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identify and appropriately assign customer billing disputes, and participate in conference calls and meetings with Ryder Senior leadership.
Essential Functions
Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, re‑mediate customer payment terms, and determine contract defaults.
Uses information gathered from customers to analyze disputes and deductions to facilitate resolution of amounts due to Ryder from wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark‑up, special instructions, etc. As appropriate, identifies root cause and works to close the loop with upstream partners.
Provides Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership with regular updates on receivables through conference calls, direct contact, bad‑debt expense forecasting, and dispute information in order to manage the negative impact to the organization of bad receivables.
Participates in projects, committees, or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.
Additional Responsibilities
Develop documentation and user manuals as directed.
Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships.
Analyze all available financial/credit/operational data to effectively plan and execute collections strategies.
Performs other duties as assigned.
Skills and Abilities
Ability to work independently and as a member of a team.
Demonstrates problem‑solving skills.
Strong verbal and written communication skills.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Flexibility to operate and self‑driven to excel in a fast‑paced environment.
Capable of multi‑tasking, highly organized, with excellent time‐management skills.
Possesses strong technical aptitude.
Requires full use and application of relevant principles, theories, concepts, and techniques.
Functional/Technical skills.
Demonstrates a high commitment to quality.
Must have decision quality, approachability, composure, and creativity.
Ability to build strong customer relationships.
Highly thorough and dependable.
Detail‑oriented with excellent follow‑up practices.
Demonstrated knowledge of commercial collections process (intermediate required).
MS Office Suite (intermediate required).
Qualifications
H.S. diploma/GED required.
Associate's degree preferred in business, accounting, financial or related field.
Bachelor's degree preferred in business, accounting, financial or related field.
One (1) year or more in commercial collections required.
Two (2) years or more in accounting/financial with the H.S. Diploma required.
0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required.
Demonstrated knowledge of commercial collections process (intermediate required).
MS Office Suite (intermediate required).
Job Category
Credit & Collections
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long‑term incentive plan based on the level and/or type. Compensation ranges for the position are below.
Pay Type: Salaried
Minimum Pay Range: $55,000.00
Maximum Pay Range: $55,000.00
Benefits Information
For all full‑time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
EEO Statement
Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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