At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Supervises and coordinates all restaurant activities in accordance with Loews Hotels standards. Assists all managers in the Restaurants with supervising the restaurant/outlet to include; planning, organizing, directing and coordinating all restaurant activities to ensure efficient operation of department. Assists with training and scheduling of team members, monitors the host/hostess stand and service delivers to ensure proper service to guest.
Qualification:- One to three years of Starbucks/lead or comparable Coffee House experience preferred.
- Experience working in food service and quick serve operations required.
- Proven experience working in high-volume Food and Beverage operations preferred.
- Strong organizational skills.
- Excellent guest service skills.
- Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
- Must be able to work a flexible schedule, nights, weekends and holidays as required.
Job Specific (90%):- Performs departmental opening and closing duties
- Monitors and supervises department staff
- Assists with the scheduling of restaurant staff according to established guidelines and forecasted needs
- Represents the Restaurant Manager in his/her absence
- Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
- Personally supervises dining room and kitchen activities to ensure quality production/delivery of product/service
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
- Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
- Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
- Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
- Other duties as assigned
General (10%):- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with Loews Hotels standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with Loews Hotels standards, policies and rules
- Recycles whenever possible
- Remains current with Loews Hotels information and changes
- Complies with Loews Hotels uniform and grooming guidelines
