At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
A motivated professional to supervise the daily operations of the housekeeping department. This position is responsible for supervising and guiding a team, ensuring the hotel maintains the highest standards of cleanliness and guest satisfaction.
Who You Are:
- Eager to grow as a leader and take on increasing responsibility in a fast-paced environment.
- Detail-oriented and dependable, with a strong sense of accountability and pride in service.
- A collaborative team player who thrives when supporting others and learning from experience.
- Service-focused, with a strong desire to exceed guest expectations and uphold brand standards.
- Veterans and military spouses encouraged to apply.
What You'll Do:
- Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
- Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
- Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
- Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
- Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
- Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
- Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
- Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
- Maintain regular and reliable attendance in alignment with company standards and operational needs.
- Embrace flexibility by performing other duties as assigned to support the team and organizational goals.
- Other duties as assigned.
Your Qualifications Include:
- Minimum of one year of experience in hospitality or relevant industry required.
- Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred.
- Previous experience in housekeeping preferred.
- Proficiency in Microsoft Suite, computer and smart phone programs, and Property Management Systems preferred.
- Familiarity with Opera, HOTSOS, and REX is preferred.
- Position requires the ability to communicate effective in English, both verbally and written, with team members, leaders, and guests.
- Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as required.
- Position requires the ability to walk, stand, push, pull, and lift up to 50 pounds repetitively throughout shift.
Who You'll Supervise:
- Housekeeping Team Members
