Are you someone who thrives on solving problems, managing projects, and delivering exceptional customer experiences? We're looking for a Service Installation Manager to lead service activities, coordinate equipment installations, and serve as a key connection between customers, technicians, and internal teams.
This is a hands-on role offering a unique blend of customer engagement, technical problem-solving, and operational leadership. You'll have the opportunity to make a direct impact on customer satisfaction while helping drive continuous improvement throughout the organization.
What You'll Do:
- Serve as the primary contact for customer service requests, troubleshooting installation issues and coordinating solutions.
- Prepare service and parts quotations and oversee service jobs from initial request through completion.
- Schedule and coordinate field technician needs while maintaining strong communication with customers.
- Manage equipment installation projects, ensuring labor, equipment, tools, and documentation are prepared and delivered on schedule.
- Develop and maintain technical manuals, documentation, and organized record-keeping systems.
- Ensure accurate project documentation, service records, and customer invoicing support.
- Maintain a safe, organized work environment and support the upkeep of shop equipment.
- Identify opportunities to improve processes, documentation, and overall service operations.
What You'll Bring:
- Experience in service installation management, field service, industrial equipment, automation, manufacturing, packaging, or a related technical environment.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and customer relationship skills.
- Mechanical aptitude and the ability to troubleshoot and coordinate technical solutions.
- A proactive, detail-oriented approach with a commitment to delivering high-quality results.
- Proficiency with Microsoft Office and business software systems.
- Ability to travel up to 30%.
This hands-on role is ideal for someone who enjoys variety in their day, takes ownership of outcomes, and wants to play a meaningful role in a growing organization where initiative and leadership are valued.
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
